it’s built with support agents in mind. Everything they need lives in a single, easy interface so it’s easy to be productive and manage customer interactions.
All customer data kept in the support system is searchable, if the same customer reaches out again, the support agent will automatically have access to important information about that customer.
track and view KPI of customer satsification, achived sales goals and team performance in handling customer case through customer satisfaction ratings.
With the Dex Support app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.